Are you a mental health professional overwhelmed with running your business?
If so, you’re not alone.
Last year, 52% of your colleagues battled burnout too.
The main cause? Administrative tasks.
Source: 2023 Therapist Well-Being Report
You became a therapist to help others– NOT to sit on hold with insurance companies for hours or become overwhelmed with client inquiries.
If you’re like every one of our clients, just the thought of passing admin tasks off to someone else is so overwhelming that you keep doing everything yourself— even when you really don’t have extra hours to figure out something that should only take minutes.
Whether you’re a brand new practitioner or running a large group practice, our team of experts will meet you where you’re at and grow with you.
We take care of your admin, so you can take the best care of your clients.
We’re a full-service team of specialists specializing in mental health practices to support professionals just like you…
…by doing those pesky admin tasks that take WAY longer than they should, so you can spend your time where it matters– focusing on your clients and growing your business.
We’re extremely team-oriented and we all specialize in different areas.
When partnering with us, you’ll have one go-to specialist, but with the brains of the whole team– so you know your needs are covered
READY TO MEET THE TEAM?
Hello! I am a Certified Professional Biller and a full-service assistant specializing in supporting mental health practices. I have worked with hundreds of practices across the US and as the Director of Operations for a mental health practice in Thailand. I am deeply committed to managing the day-to-day tasks necessary for my clients to run their businesses efficiently and effectively. Your success is my priority, and I am just as invested in achieving it as you are.
Serving with a wide range of practices has helped me to develop systems and workflows that help whether you are an individual clinician or a large group practice. Having spent much of my life living abroad, I bring a unique perspective and understanding of diverse cultures, lifestyles, and transitional challenges. I genuinely enjoy connecting with people and hearing their stories.
Together with my dedicated team, I strive to empower clinicians by alleviating the burden of administrative tasks, allowing them to focus on what they do best—helping their clients.
-Nikki
CEO & Mental Health Practice Consultant
ERICA
Client and Team Success Manager
-
I have background in Business Management and a deep passion for helping mental health practices thrive.
Over the years, I’ve had the privilege of investing in and supporting practices so they can function at their best, serving their communities with excellence while building sustainable, flourishing businesses.
As a mom of five, I’ve loved watching my kids grow, and my years living overseas have given me a broader perspective and deep appreciation for diverse cultures and experiences. That global mindset, combined with my business background, helps me approach each practice with the care of an Office Manager and the strategy of a growth partner.
I’m genuinely passionate about seeing people and systems flourish. Whether you’re a solo clinician or a growing group practice, I’m here to support the heart of your work so you can focus on what matters most.
SARAH
Sales and Marketing Specialist
-
Sarah is a proven leader, trainer, communicator and marketer with international and cross-cultural experience. She has over 25 years of leading consulting and marketing teams, as well as helping clients gain market share, increase profitability and improve efficiency. She is thrilled to be a part of the CNS Administrative Solutions team.
DAWN
Large Practice Specialist
-
I live in the upstate of South Carolina. My husband and I have 3 grown children, one son in law, one daughter in law, and one adorable granddaughter.
I’m passionate about helping clients get organized and specialize in Sessions EHR, providing solutions to streamline processes and boost efficiency.
With over 10 years of administrative and organizational experience, my goal is to take the pressures off of you, so you can focus on your clients!
OLIVIA
Mental Health Practice Specialist
-
I hold a BS in Psychology from North Greenville University, and I hope to one day pursue a Master's degree in Counseling.
I'm married to my college sweetheart, and we live in upstate South Carolina with our two cats, Melbourne and Miso. Outside of work, you'll find me outdoors, exploring new places, or on the hunt for the best cappuccino or cup of tea in town.
I grew up overseas, which gave me a lot of experience connecting with different cultures, religions, and backgrounds.
I'm here to help your practice run smoothly so you can focus on what matters most, giving your clients the mental health care they're seeking.
ANGIE
Billing & Credentialing Specialist
-
Since May 2021, I have specialized as a Mental Health Billing Specialist, helping providers and group practice owners streamline their billing operations. My goal is to be a reliable support system, ensuring you understand your billing processes while handling the complexities so you can focus on client care.
I know that billing can be overwhelming, but you should always feel confident that claims are being submitted correctly, payments are received, and nothing is slipping through the cracks. Whether you're a solo clinician or a growing group practice, I provide clarity and organization so you’re never left wondering about the status of your revenue.
One of my strengths is transforming messy accounts into efficient, automated systems. If your EHR has features to simplify your workflow, I’ll make sure they’re being fully utilized. I also assist with claim submissions, payment posting, insurance verification, denial management, and other essential billing functions.
If you're looking for someone who values accuracy, transparency, and efficiency in your billing, I’d love to connect and see how I can support your practice.
DANIELLE
Mental Health Practice Specialist
-
I live in the Lowcountry of South Carolina, just outside of Charleston, with my four amazing children. I’m a detail-oriented virtual assistant with a love for organization, efficiency, and helping others stay on track. In my free time, you’ll find me playing games with my kids, thrifting for hidden gems, listening to audiobooks at 2x speed, consuming the city’s best coffee, and soaking up the sunshine.
I earned a bachelor’s degree in sociology from Charleston Southern University in 2009. Since then, I have continued to be a lifelong learner & have gained extensive experience with a variety of administrative tasks. I believe that choosing to delegate tasks to a VA in order to focus on the direct clinician/patient relationship is one of the most profound and rewarding things you can do for your practice. I’m grateful to be part of the CNS team and look forward to working with you!
CHELSEA
Billing and Credentialing Specialist
-
Hi, I’m Chelsey!
I was born and raised in Tennessee, but today my husband and I call far Northern California home. I’m happiest while outdoors hiking trails, exploring beaches, collecting seashells and cool rocks, or planning the next trip.
With over a decade in administration and five years as a workers’ comp paralegal, I’ve learned how to communicate clearly, think critically, and protect confidentiality without compromise. That work also gave me an advocacy mindset and a knack for creating systems that make work easier and more efficient. Now, I bring those skills to CNS to support clinicians behind the scenes so they can focus on the people who need them most. I feel lucky to combine my passion for supporting others with meaningful work in the mental health field.
CHARITY
Mental Health Practice Specialist
-
I graduated from Anderson University (SC) with a B.A. in Music and minors in Commercial Music and Marketing. While my degree is rooted in the arts, my passion for helping others and my background in marketing have strengthened my organization, communication, and attention to detail.
Through both my academic studies and my work as a freelance musician, I have gained hands-on experience in social media management, website design, search engine optimization, and digital marketing. I love finding ways to help businesses grow, stay organized, and connect meaningfully with the people they serve.
I am originally from Upstate SC but moved to Winston Salem NC with my husband. In our free time, we enjoy reading, traveling, and being outdoors! I am excited to be part of this team and to support mental health practices so they can focus on caring for their clients.
AIME
Mental Health Practice Specialist
-
I am a detail-oriented specialist with a Bachelor of Business Administration degree and a strong passion for helping businesses and organizations stay organized and efficient. Fluent in both English and Spanish, I bring excellent communication skills and a customer-service-focused approach to every project.
Over the past several years, I have served as an administrator for a nonprofit youth sports organization, coordinated schedules, maintained records, communicated with families and volunteers, and provided exceptional support to ensure smooth organizational function. This experience strengthened my ability to multitask, solve problems proactively, and maintain a high level of accuracy in a fast-paced environment. I enjoy supporting clients with administrative tasks, customer service, scheduling, data management and organizational projects that allow them to focus on growing their businesses.
Outside of work, I enjoy reading, exploring local coffee shops, and antiquing. I live in the Upstate of SC with my husband and our three children, who range from teenagers to young adults.
KELSEY
LCSW and Practice Consultant
-
Hi! My name is Kelsey and I live in Chicago with my two fur kids, Finn and Marley. I love to travel and have slow mornings with a hot cup of decaf coffee!
I’m a therapist by trade, and primarily work clinically within the intersection of trauma and substance use. My specialty is somatic approaches and animal-assisted therapy practices.
I thrive on variety and in settings where I can learn and grow, so when I decided to leave 5 years of non-profit management and program development for full-time private practice, I knew there had to be a way to leverage my non-therapeutic skill sets to help support others.
I’m so excited to be a part of the CNS team!
LAURYN
Mental Health Practice Specialist
-
Hi, I'm Lauryn! I have a BS in Psychology from Moravian University, located in Bethlehem, PA. I have a passion for helping others, creating meaningful connections, and providing services to support your growth and well-being.
With a background in administrative work, I have developed several skills over the years, including patient scheduling, managing calendars, insurance verification, social media, and website design. I take pride in my customer service skills and can adapt to individual needs with empathy, while delivering efficient results with each task I take on.
In my free time, I enjoy traveling, trying new coffee shops and restaurants, doing crossword puzzles, and going to concerts!
I am excited to be a part of the CNS team and be an integral part of your practice!
JUANITA
Mental Health Practice Specialist
-
Hi, I’m Juanita! I’m an experienced administrative professional who enjoys keeping things organized and running smoothly behind the scenes. I’m detail-oriented, dependable, and always willing to jump in wherever help is needed to support the team.
I bring over 20 years of auditing experience, which has strengthened my accuracy, analytical skills, and ability to manage information with care and professionalism. I value clear communication, organization, and being someone others can rely on.
I love spending time with my husband, our fur babies, and our grandchildren, and I’m grateful to be part of a team doing meaningful work.
JENNA
Mental Health Practice Specialist
-
Hi, I’m Jenna! I’m a Master’s student in Counseling Psychology at The Seattle School of Theology and Psychology and am based in Virginia. Before beginning my counseling training, I worked as a city planner and in outreach ministry. Both roles sparked my passion for creating thoughtful, efficient systems while caring for those on the margins—values that continue to shape my work today.
I’m deeply aware of the many barriers individuals face when trying to access mental health services. My hope is to come alongside your practice by providing excellent care and support behind the scenes, helping reduce barriers and increase access to mental health services for your clients.
In my free time, I enjoy walking through the historic neighborhoods in my city, perfecting my matcha latte recipe, and spending time playing with my sweet nephew. I’m honored to join the CNS team and grateful for the opportunity to support you and your clients.
KELLEY
LCSW and Billing Specialist
-
I live in Arizona — the Grand Canyon State — with my husband, our two grown children, and our beloved dog, Frankie. We love spending time with family and friends and exploring all that Arizona has to offer, especially hiking whenever we get the chance. In the summertime, we do our best to escape the desert heat and head to Wisconsin to visit family and soak up a little cooler weather.
Professionally, I bring over 15 years of hands-on experience in healthcare administration and private practice management. Alongside my clinical background, I’ve managed every aspect of running a practice — from insurance credentialing and contracting to benefits verification, claims submission, payment posting, reconciliation, and compliance.
I genuinely enjoy the organizational side of operations. I’m detail-oriented, dependable, and proactive when it comes to solving billing challenges and creating streamlined systems that make life easier for providers. My goal is simple: to offer reliable, responsive support so clinicians can focus on their patients while everything behind the scenes runs smoothly.
LEANNE
Mental Health Practice Specialist
-
Hi, I'm Leanne!
I'm a people- and process-oriented specialist with over 5 years in operations and 9 years in non-profit work. I love being a warm, welcoming, and steady point of contact for your clients while also managing the systems and details behind the scenes. My work lives at the intersection of my background in business management and my current pursuit of a Master's degree in Counseling Psychology to become a therapist. I enjoy thinking ahead of what you might need, while keeping in mind the "why" of what makes your work so important.
I'm based in Garland, TX, just outside of Dallas, with my spouse, a bunny, and two pittie pups (they’re both over 10 years old, but they’ll always be puppies to me). I enjoy exploring the city, writing poetry, and playing board games. I'm excited to be part of the CNS team and support you and your clients!
We’re not your average, run-of-the-mill virtual assistants. Nope.
We’re a specialized team of professionals, experts in running mental health practices, and we just happen to work remotely.
Many of our clients come to us after a frustrating experience with a traditional VA.
❌ Things slipping through the cracks.
❌ Constant back-and-forth.
❌ Having to explain the same processes over and over.
That’s because most VA services aren’t built for the complexity of running a mental health practices.
We are.
CNS provides specialized support for therapists and group practices—from insurance billing for therapists to credentialing and systems support—so you’re not training someone from scratch.
You get a team that already understands your world… and knows how to support it well.
Here's what to expect when teaming with CNS:01
Stress-free Experience
A streamlined, supportive process that meets you where you’re at.
We step in with clear systems, communication, and follow-through so you’re never left guessing.
02
A Dependable Team
We’re not a typical VA service—we’re a team of trained professionals who specialize in mental health practices.
That means you get consistent, knowledgeable support from people who understand your workflows, not just your task list.
03
Expert Support
From billing to systems to data tracking, we bring a high level of accuracy and attention to detail to everything we do.
You can trust that nothing is slipping through the cracks.
04
HIPAA Compliant
Your clients’ privacy matters—and so does how it’s handled behind the scenes.
Our team is trained in HIPAA-compliant systems and workflows, so your practice stays protected while everything runs smoothly.
“Nikki and her team were instrumental in helping our group practice transition from one EHR to another as seamlessly as possible, which is a very daunting task.“
-Valerie, LCSW, RYT
WE HAVE AN EXPERT FOR ALL YOUR NEEDS
What we take off your plate as your mental health practice support team:
✔ Accurate mental health billing services
✔ Insurance billing for therapists
✔ Fewer denied claims—faster fixes
✔ Consistent, predictable cash flow
✔ Streamlined mental health practice management systems
✔ Credentialing support + how to credential with insurance
✔ Smooth EHR transitions + Sessions Health setup
✔ Organized client intake
✔ Reliable private practice admin support
✔ Faster responses (& no missed inquiries)
✔ A full—but manageable—calendar
✔ Less admin, more client time
✔ Streamlined scheduling + therapy practice operations support
✔ Clear, professional client communication
Not quite ready to hand things off?
Start with the right resourcesFrom billing and credentialing to outsourcing and systems, our free resources walk you through what to do next—step by step.
Explore our library of free guides designed to help you streamline your practice, simplify billing, and get a clear plan for what to do next.