Are you a mental health professional overwhelmed with running your business?

If so, you’re not alone.

Last year, 52% of your colleagues battled burnout too.

^^^ The main cause? Administrative tasks.

we can help

Source: 2023 Therapist Well-Being Report

You became a therapist to help others– NOT to sit on hold with insurance companies for hours or become overwhelmed with client inquiries. 

If you’re like every one of our clients, just the thought of passing admin tasks off to someone else is so overwhelming that you keep doing everything yourself— even when you really don’t have extra hours to figure out something that should only take minutes.

Whether you’re a brand new practitioner or running a large group practice, we’ll meet you where you’re at and grow with you. 

WE TAKE CARE OF YOUR ADMIN, SO YOU CAN TAKE THE BEST CARE OF YOUR CLIENTS

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We’re a full-service Virtual Assistant agency, specializing in mental health practices to support professionals just like you…

…by doing those pesky admin tasks that take WAY longer than they should, so you can spend your time where it matters– focusing on your clients and growing your business. 

We’re extremely team-oriented and we all specialize in different areas. 

When partnering with us, you’ll have one go-to VA, but with the brains of the whole team– so you know your needs are covered 

BOOK A CONSULTATION

READY TO MEET THE TEAM?

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NIKKI STROMLUND

CEO  

Hello!

I am a Certified Professional Biller and a full-service Virtual Assistant specializing in supporting mental health practices. I have worked with hundreds of practices across the US and as the Director of Operations for a mental health practice in Thailand. I am deeply committed to managing the day-to-day tasks necessary for my clients to run their businesses efficiently and effectively. Your success is my priority, and I am just as invested in achieving it as you are.

Serving with a wide range of practices has helped me to develop systems and workflows that help whether you are an individual clinician or a large group practice. Having spent much of my life living abroad, I bring a unique perspective and understanding of diverse cultures, lifestyles, and transitional challenges. I genuinely enjoy connecting with people and hearing their stories. Together with my dedicated team, I strive to empower clinicians by alleviating the burden of administrative tasks, allowing them to focus on what they do best—helping their clients.

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  • CLIENT & TEAM SUCCESS MANAGER

    I am a Virtual Assistant with a background in Business Management and a deep passion for helping mental health practices thrive. Over the years, I’ve had the privilege of investing in and supporting practices so they can function at their best—serving their communities with excellence while building sustainable, flourishing businesses.

    As a mom of five, I’ve loved watching my kids grow, and my years living overseas have given me a broader perspective and deep appreciation for diverse cultures and experiences. That global mindset, combined with my business background, helps me approach each practice with the care of an Office Manager and the strategy of a growth partner.

    I’m genuinely passionate about seeing people and systems flourish. Whether you’re a solo clinician or a growing group practice, I’m here to support the heart of your work—so you can focus on what matters most.

  • MENTAL HEALTH BILLING SPECIALIST

    Since May 2021, I have specialized as a Mental Health Billing Specialist, helping providers and group practice owners streamline their billing operations. My goal is to be a reliable support system, ensuring you understand your billing processes while handling the complexities so you can focus on client care.

    I know that billing can be overwhelming, but you should always feel confident that claims are being submitted correctly, payments are received, and nothing is slipping through the cracks. Whether you're a solo clinician or a growing group practice, I provide clarity and organization so you’re never left wondering about the status of your revenue.

    One of my strengths is transforming messy accounts into efficient, automated systems. If your EHR has features to simplify your workflow, I’ll make sure they’re being fully utilized. I also assist with claim submissions, payment posting, insurance verification, denial management, and other essential billing functions.

    If you're looking for someone who values accuracy, transparency, and efficiency in your billing, I’d love to connect and see how I can support your practice.

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  • VIRTUAL ASSISTANT & LARGE PRACTICE SPECIALIST

    I live in the upstate of South Carolina. My husband and I have 3 grown children, one daughter in law, and one adorable granddaughter.

    I’m passionate about helping clients get organized and specialize in Sessions EHR, providing solutions to streamline processes and boost efficiency. 

    With over 10 years of administrative and organizational experience, my goal is to take the pressures off of you, so you can focus on your clients!

  • SALES & MARKETING SPECIALIST

    Sarah is a proven leader, trainer, communicator and marketer with international and cross-cultural experience. She has over 25 years of leading consulting and marketing teams, as well as helping clients gain market share, increase profitability and improve efficiency. She is thrilled to be a part of the CNS Administrative Solutions team. 

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  • VIRTUAL ASSISTANT

    I have a BS in psychology from North Greenville University. I am hoping to one day pursue a Master’s degree in counseling.

    I am married to my college sweetheart and we live in upstate South Carolina with our cats, Melbourne and Miso. I enjoy being outdoors, visiting new places, and finding the best cappuccinos and cup of tea in town.

    I grew up overseas and have a lot of experience interacting with different cultures, religions, and backgrounds.

    I hope to assist you in your practice and help your practice run smoothly so that your clients can get the mental health treatment they are seeking!

  • VIRTUAL ASSISTANT

    Hi, I’m Chelsey!

    I was born and raised in Tennessee, but today my husband and I call far Northern California home. I’m happiest while outdoors hiking trails, exploring beaches, collecting seashells and cool rocks, or planning the next trip.

    With over a decade in administration and five years as a workers’ comp paralegal, I’ve learned how to communicate clearly, think critically, and protect confidentiality without compromise. That work also gave me an advocacy mindset and a knack for creating systems that make work easier and more efficient. Now, I bring those skills to CNS to support clinicians behind the scenes so they can focus on the people who need them most. I feel lucky to combine my passion for supporting others with meaningful work in the mental health field.

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  • VIRTUAL ASSISTANT

    I received a BS in Family & Child Studies from LA Tech University, where I met my husband.  We have been married for 21 years and live in Louisiana with our two kids and three dogs.  

    My professional background is in case management, customer service, medical transcription, and banking.  I enjoy work that requires organization and attention to detail.  I also love interacting with people from all walks of life.  Our family lived overseas for a few years, where we worked with refugees from several different countries.  Helping them get settled and find peace and hope for their future was life-changing.

    I am excited to be a part of this team and hope to be an asset to your practice! 

  • VVIRTUAL ASSISTANT

    Hi, I'm Kelly! 

    I have lived in beautiful North Carolina my whole life.  My husband and I have an adult daughter, dog Bella, and fat cat Sully.  I graduated from UNC-Chapel Hill and have spent the past 34 years in civil service and corrections, and I love helping others!  I recently retired from federal law enforcement and am super excited to join the CNS Team!

    Throughout my career, I have worked with many individuals facing mental health challenges. This experience has given me a great appreciation for mental health professionals and fueled my desire to support their critical work.  I am excited to bring to the CNS Team a comprehensive skill set that includes extensive experience in case management, investigation, problem-solving, and auditing.  My proficiency in communication, management, organization, and fostering strong relationships, combined with a meticulous approach to administrative tasks, allows me to excel in a supportive role.  I look forward to helping you, so you can focus on helping others!

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  • LCSW & VIRTUAL ASSISTANT

    Hi! My name is Kelsey and I live in Chicago with my two fur kids, Finn and Marley. I love to travel and have slow mornings with a hot cup of decaf coffee!

    I’m a therapist by trade, and primarily work clinically within the intersection of trauma and substance use. My specialty is somatic approaches and animal-assisted therapy practices. 

    I thrive on variety and in settings where I can learn and grow, so when I decided to leave 5 years of non-profit management and program development for full-time private practice, I knew there had to be a way to leverage my non-therapeutic skill sets to help support others. 

    I’m so excited to be a part of the CNS team!

  • VIRTUAL ASSISTANT

    Hi, I'm Lauryn! I have a BS in Psychology from Moravian University, located in Bethlehem, PA. I have a passion for helping others, creating meaningful connections, and providing services to support your growth and well-being. 

    With a background in administrative work, I have developed several skills over the years, including patient scheduling, managing calendars, insurance verification, social media, and website design. I take pride in my customer service skills and can adapt to individual needs with empathy, while delivering efficient results with each task I take on.

    In my free time, I enjoy traveling, trying new coffee shops and restaurants, doing crossword puzzles, and going to concerts!

    I am excited to be a part of the CNS team and be an integral part of your practice!

  • VIRTUAL ASSISTANT

    Hi, I’m Patience! I love helping people stay organized, especially those doing important work like supporting mental health. Over the past few years, I’ve worked in administrative roles, learning how to keep things running smoothly behind the scenes — managing calendars, solving problems, and making sure nothing slips through the cracks. I genuinely enjoy organizing and bringing a little more calm to busy days!

    Right now, I’m finishing up my bachelor’s degree in Communication at Grand Canyon University and recently moved from California to Greenville, SC with my sweet 3-year-old daughter.

    I’ve always had a heart for helping others and speaking up for those who need support. I’ve served on nonprofit advisory boards that support minority communities across the country — experiences that really shaped my passion for being part of meaningful, mission-driven work.

    In my free time, you can usually find me exploring local coffee shops, reading a good book, cooking something new, or catching up with friends over a cozy meal.

    I’m so happy to be part of the CNS team — working alongside kind, caring professionals and supporting work that truly makes a difference. 

No matter where you are in business, or what your specific needs are, here’s what everyone can count on from us:

01

a stress-free experience

An easy, uncomplicated process because asking for help shouldn’t cause more overwhelm.

02

a dependable team

Full support from a team that is trained in, understands and advocates for your industry

03

expert eyes

Attention to detail and data-driven expertise (we love a good spreadsheet)

“Nikki and her team were instrumental in helping our group practice transition from one EHR to another as seamlessly as possible, which is a very daunting task.“

-Valerie, LCSW, RYT

WE HAVE AN EXPERT FOR ALL YOUR NEEDS

Here is a bit of what we can help you with:

✔️ Credentialing

✔️ Handling insurance companies

✔️ Answering phones

✔️ Email managment

✔️ Following up on client inquiries

✔️ Scheduling

✔️ Waitlist tracking

✔️ Creating forms

✔️ Payroll

✔️ Billing

✔️ Recovering outstanding balances

✔️ Following up on denied claims

✔️ EHR transitional help

✔️ Spreadsheet tracking

More Info

NOT QUITE READY FOR OUTSIDE HELP?

TRY THIS FREE DOWNLOAD INSTEAD:

Tips for Transitioning to Sessions

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Ready to move to Sessions? Grab this instant download for our BEST tips on how to make this transition seamless!